Options. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. Virgin Media Quickstart set up. 1. 150 – if you’re calling from a Virgin Media mobile or mobile. ago. What till Watch ; Switching ; Virgin Media and O2 ; Help. If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. And Im being charged for equipment which I returned long ago. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. on 12-11-2022 09:30. If you cancel during your minimum term an early disconnection fee will apply. You can also use Parcel Motel to return your equipment, you will be able to. The only new days offered are unacceptable as I'm in work. My QuickStart self-install kit was meant to have been delivered on August 18th, but it didn't arrive nor have I received any notification from Virgin or Yodel. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Browse Virgin Media Virgin Media. Scotland and North England, United Kingdom. Visible. on 26-12-2022 00:50. 24 for each of the missed appointments, and a storage charge of £1 a day starting from the first missed appointment to collect the kit. how do you think we should cooperate for 18 months if you can't deal with the problem at the very beginning. If there are you can book an engineer online too. Thank you for choosing Virgin Telco. My Virgin Media . 50 a month (first year saving £78). question now is about return equipment. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. Gave VM 30 days notice to terminate on 7 March. Browse Virgin Media Virgin Media Community. From £5. Please help. When asked for a receipt he replied that I'd get one via email within a few minutes of him logging the return as soon as yet returned to his van. Today I have received an email and a text message regarding the return of my equipment and. . Virgin are stating the equipment is worth £40 charge yet cannot be bothered to collect so they can avoid refunding monies due to me. Hub 5: up to £75 per unit. Our team are doing all they can to report scammers and get fake accounts taken down. Security matters. Learn about Virgin Media culture, salaries, benefits, work-life balance, management, job security, and more. Function:Customer ContactClosing Date:27/01/2023As a Regional Customer Premise Equipment…See this and similar jobs on LinkedIn. Hi, I returned my equipment to Virgin earlier this month with all the 3 pieces of equipment enclosed in the packaging I received. on 19-10-2021 15:13. VM's policy on this is non existent - some agents seem able to get a tech to sort it via an area field manager others get nowhere and nothing happens - so its really up to you - wire cutters and a screw driver to remove the boxes or hope that something happens but dont hold your breath27500 Function: Customer Contact Closing Date: 30/01/2023 Salary: £27,500 Basic Salary: £25,000 per annum London Weighting Allowance: £2500 per annum You’ll be the person who collects our equipment from active or disconnected customers premises. Equipment Collections Representative. I have the technicians name if that helps also. Home. I'm sick of waiting for these to be collected and they are gathering dust. Emergency Back-up Line: up to £50 per unitTo make a virgin media complaint via phone call, please do the following. Virgin Media will collect the equipment from customers' homes and provide a pre-paid returns label. If you can get Quickstart, you can choose one of two delivery options. 1. Find out more about Stream and how to get it here, or call 0345 454 1111 or 150 from a Virgin Media phone. I am moving home and signing up to Virgin Fibre. Joining in. Bound till main content Accessing Get . Raise a written complaint, asking for them to refund the forty quid, and pay you £26. com) to arrange an appointment for our collection team to come round and pick it up. Public Sector Queries. They provide telephone, television and internet services. I don’t have, have never had and now will never have a virgin media account. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply). Terms and Conditions – PAYG Mobile. Enter your details including your Account number, Name, Email Address, Mobile Number, and Delivery Address. Now not replying to my emails or live messages. on 19-01-2022 12:56. Then enter your email address, and click on email me my new label and follow the instructions. Gateshead Council. This depends on the equipment you want to recycle. Here you’ll find all the help you need for Virgin Media related problems and issues. A free inside look at company reviews and salaries posted anonymously by employees. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. There are separate links for broadband and mobile. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. You may choose to receive a paper bill instead. With this in mind, I have gone ahead and sent you a private message to confirm a few details. Employer Est. The support team will answer the phones during the following hours: Monday to Friday: 8am to 9pm. I had a text message last month saying a collector was in my area. Our Products. I have recently been contacted by a debt collection agency who say they are collecting a debt that I owe to VM! Now this apparently comes from two sims I purchased back in October 2020. It is strange how the shops near by to you aren't accepting our equipment; it isn't something we're aware of. 00. 22/03/2023. Connoleg. Only members can see who's in the group and what they post. com ) to arrange an appointment for our collection team to come round and pick it up. Our VAT number is 591819014. 12 months’ welcome discount on 12 month minimum term: New customers only. Options. Finally passed to Alex who informed me kit was ordered and be here today. If VM's equipment is making high pitched noises and buzzing noises, it sounds as if you might have faulty VM equipment. Strangely, VM also doesn't know when the kit will be collected. Two phone calls TO virgin media and a number of emails FROM virgin media asking to either post or the equipment would be collected. Mobile customers. Packages ; Broadband ; TV ; Landline ; Fluid ; For business ; Other Stuff. It didn't offer me any options for issues on the closure of accounts. You’ll be provided a set number of homes to visit per day through a handheld mobile device. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. Discount worth up to £352. 0k per year. If we do, we’ll either text or email you (from noreply@contactengine. The 0800 number giving much better prices for what its worth. There is a link on the email which opens Media have a long and proud history of serving the community with products and services which enable people to stay connected. on 19-01-2022 12:56. And Products. On this letter, there is a label sticker. Sort by: relevance - date. Stream from Virgin Media. Hub 3: up to £50 per unit. Find Reviews. All Virgin Media equipment is clearly branded. com to arrange an early pick up of the equipment. Stores Operative. The role will also include administrative and adhoc process activity dependant on Business requirements in meeting overall goals of the Collections team. Forum; Apps. I'm sorry to hear about the issue you're having with the returns kit. Virgin Media is a telecommunications company. Chatter and natter. VM don't need the ethernet or coaxial cables returning. When submitting your disconnection request, our team will explain the next steps and you’ll get a request for valid proof of your new UK address. on 14-12-2022 21:38. Activating any extra services, such as V+ or On Demand. However, their delivery partner Contactengine doesn't seem to specify a time window and there is no way one can contact them. Various cable mediums are used in modern systems to transmit data. Breakroom Rating for Virgin Media Based on 122 ratings from their employees See all job reviews About Virgin Media. Copy link to Tweet; Embed Tweet; Replying to @aisfagan. Back in June 2014, I moved home to a location where VM was unable to provide service. Nottingham, England. . Posting some photos of the issue on here may help the VM forum team respond but someone will need to move your topic to another forum as the VM forum. Oct 2021 - Present2 years 1 month. A Virgin Media wall socket is simply a point of entry into your home. 1800 941 114. Reply. Virgin Media recycle kit usually comes with a letter. Virgin Media Television;. If your mobile is working, you can call 789 free, or if not, call 0345 600 0789 from any other phone. 0800 408 9340 is a legit Virgin Media retention department number, I cancelled my 18 month contract 30 days before it ended and got calls from 0800 408 9340 and 0203 743 6946 offering me a deal to recontract. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Sign in to your My Virgin Media account to view your bills, make a payment, set up a Direct Debit and much more. 50: Based on taking the Big Kahuna Cinema & Sports bundle. uk. [MOD EDIT: Subject title changed for clarity]Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. ahhh the rubbish that is CS - you could try this. Hello , Thanks for responding. It took nearly 5 months to get the overpayment back. Good job if you're placed with a good team of people. Pay not so good for. Volt. The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). I was at the store where I bought it and they told me to call the virgin media support team. Simply press 1 when you get through to the automated menu, and you'll be put. View company reviews & ratings. So you won’t need to hop around. If you don't pay that bill then it's just like any other bill from any other company. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. End day it's virgin media's equipment. I contacted VM via WhatsApp and then phoned VM collections dept. Built and led team committed to achieving goals through energetic engagement, positive mindset and consistent work ethic. Hello VM, I am not in the UK and so are no longer able to return the Virgin Media kit due to failure by your team to collect it despite me constantly updating and waiting. 25000Function:Customer ContactClosing Date:22/03/2023Salary: £25,000You’ll be the person who…See this and similar jobs on LinkedIn. We’ll do our best to resolve your complaint on the call, but sometimes we’ll need to look into things in more detail and reaching a resolution may take longer. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. If you want TV without recording capability, you could go for the Stream product which would just require a stable WiFi connection. Virgin Media is a telecommunications company. Chop and change TV, broadband and phone services to create the perfect deal for you. Solved: Hello all, I have booked a collection with the collections team to come around and pick up my equipment. Peel off this label sticker and place. Struggling to pay. You can ret. I have emailed Virgin back to send me a return label but have heard nothing for over a week. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. In a single year our connectivity: Supports 708 million credit and debit card transactions. businesssupport@virginmedia. We appreciate you taking the time and will be sure to pass along your feedback to the team. They provide telephone, television. Registered office address: 500 Brook Drive, Reading, RG2 6UU. If you’re on one of our 30 day rolling contracts, you’ll need to pay an additional one-off flexi. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. Gave VM 30 days notice to terminate on 7 March. Virgin Media £200 bill credit: The Virgin Media bill credit will be applied to your first bill. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that was my. Step 2. If we do, we’ll either text or email you (from [email protected] a nice wee collection of hubs here, would a nice forum team member help in sending out the return packaging for 2 separate old accounts here please. on 28-10-2022 09:20. 22 received an email from virgin media and medallia confirming it had been received, that it wo. We offer the full kit and caboodle – Broadband, TV services. At Virgin Media we are working hard to ensure that equipment that's no longer useful gets disposed of correctly. com, the worlds largest job site. All customers need to do is contact Virgin Media to arrange the return. We’ll be in touch within the next 3-5 working days. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. Placed order for M1gig 12th August still not received modem. You can see your private messages at the top of the page, in the envelope icon. We have an anti-piracy team dedicated to fighting piracy on our network in addition to monitoring the sale and use of unauthorised devices on online and offline. They have been chasing payment directly and through 3 debt collection agencies. etc. I cannot access support since I don't yet have an account number and I can't reach support by phone. Mbps average. 1,046 reviews from Virgin Media employees about Virgin Media culture, salaries, benefits, work-life balance, management,. You can contact our collector directly on 01 4405310. 50) and extra HD box worth £6. Automatic compensation scheme. So far so simple. co. After 16 years custom! I will never return to Virgin Media in the future and will recommend others not to use Virgin either. You can also contact our collector directly on 01 4405310 or email VMEquipmentCollections@actavo. Posted 7:20:44 PM. Hi I ended my contract and was told that on the 17th April someone would collected the equipment from my home due to being disabled. In that case you'll end up with VM. Connect Mo Jaffery Bradford. View the job description, responsibilities and qualifications for this position. Joining in. Worked with Harmonic NMX for HD/SD encoding & Simulcast/transcoding. Have already requested packaging to go to another address. Administer and maintain libraries or collections of information, for public or private access through reference or borrowing. So is this legite thank youEquipment not received. Payment to Virgin Media: If you pay by any other means than Direct Debit, you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd. Hi all,. Hi I have recently left VM. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. In that case you'll end up with VM. Why should this process be so complicated when the box has been illegally drilled into my property. £25. Click below to get introduced to the hard working Virgin Media Help & Support community team, who are here to help you help each other. Report this profile. Never go for it” Resolved “Over charging” Resolved. I also got an email saying that they have the returned goods but are now including a Virgin WiFi Booster and a Virgin Ethernet Booster. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. Debt collectors have now made contact for payment. To do this, you’ll need to wait until you receive your tracking email. New around here? Check out. Plug the cables into the hub. The Virgin Media offering is expanding UK-wide to millions of potential new customers, giving them a chance to use our new, faster broadband in their area at an affordable price. Can I request a disconnection online? Yes you can. Collections Agent professionals rate their compensation and benefits at Virgin Media with 3. Terms and Conditions – Classic contracts – not available to customers entering into new contracts with us from 5 July 2022. Early Disconnection Fees - Classic contracts. Collection of kit. Phone. Should the issue remain unresolved then consider emailing Virgin Media's Data Protection Officer ([email protected] November 2020. Call us from a textphone on 18001 0345 454 1111. Our head office sites. They provide telephone, television and internet services. We’ll get you set up as one of our approved partners. Launched in November 2020, our Essential broadband packages provide a range of affordable options including Essential broadband (£12. We're concerned by the number of criminals impersonating Richard Branson, Virgin's senior management team and Virgin Group companies. No one turned up, and I tried for 2 hours to get through to virgin yesterday by phone. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Kit collection. Once you’ve confirmed your details via our broadband checker, you can view your appointment, change it by picking from the latest available dates and times for the technicians in your area, or cancel the visit if you find the fault has fixed itself. Account - Cable. Seacroft, England. This place do not work hear as the management a bunch of power ego fools. 24 for each of the missed appointments, and a storage charge of £1 a day starting from the first missed appointment to collect the kit. Report this profile Report Report. . My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. Thanks,Build the ideal Virgin Media package for your unique needs. What do I do with the Virgin Media kit? The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). Your equipment will be delivered by the courier company, DPD. My Virgin Media App. About our Virgin Landline help and support page. 0. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. They have been chasing payment directly and through 3 debt collection agencies. no. Make a payment. Equipment collection after you close your account After the 30 days' notice, our couriers at Actavo will make contact with you to arrange collection of the equipment. 00 so why is it that a customer of virgin is offered so much higher. Another Returning equipment Issue. We recently sent you a new piece of equipment to replace the equipment you currently had and now vou have this connected to our network we need vou to return the old equipment back to us. A €60 fee. Packages ; Broadband ; TV ; Landline ; Mobile ; Required economy ; Other Stuff. Mobile Your Account. May I ask if you've been able to return the equipment? For more information on this, please read here. We can certainly check at our side for you to see if we can confirm the date for you. People enjoy this job; Good employer; Good shift notice; Respectful managers; Proper breaks; 7. Reviews from Virgin Media employees about working as a Collection Agent at Virgin Media. the enevolope they send is free. Will charge remainder contract as unfulfilled Death certicate will not change status either. Did you try the direct number for the pre-installs team 0800 052 1734? Dave. It is usually a mail returns bag or a plain flat-pack returns box. on 05-01-2023 10:52 Hi Steve, You don't need to return the equipment in the original packaging, a sealed bag will be fine. Equipment Collections Representative Virgin Media. Virgin Media has joined forces with Carers UK to find ways to use technology and innovation to address the loneliness that unpaid carers experience. Unfortunately I do not have the original packaging, can I just hand over the Hub 4 in a carrier bag? Do I also need to return the coaxial and ethernet cables? Thanks in advance, Eduardo Apply for the Job in Equipment Collections Representative at Bradford, . Equipment Return. In-Home Telecoms & Energy. Step 2: Label your package. Final payment in Collections. Introducing the My Virgin Media app . Also when I followed the instructions and peeled off the original address. Hi, I moved from UK to Australia 2 months ago and was able to break out of my Virgin contract 3 months early. £0 Setup: included on broadband & phone packages, Big bundle, Big bundle + Pick (s), Bigger bundle, Bigger bundle + Movies, Bigger bundle + Sports, Bigger bundle + Sports & Movies (including Volt variants) and Ultimate Volt. Or dial 611 from your Virgin Plus phone. This promotion means you won’t pay the usual setup fee of £35. Skip to kopf content Accessibility Help . If that's the case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday and ask. If. Full time People enjoy this job; Good employer; Good shift notice. If you want TV without recording capability, you could go for the Stream product which would just require a stable WiFi connection. We're updating your Emergency Backup Line. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Options. I am not prepa. 50 off cable bundle price a month, for first 12 months. I’m returning my Virgin media equipment and after discussing my options with a team member we decided to send my return pack to my new address after I moved out of the property which had the virgin media wifi. 150 free from your Virgin Media phone or 0345 454 1111 from any other phone line. Updated 18 Jul 2023. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. Call 150 from your Virgin Media telephone, or call 0345 454 1111 from any other phone to cancel. 21000 Function: Customer Contact Closing Date: 25/08/2022 You ll be the person who collects our equipment from active or disconnected customers p. We do initially offer an appointment when we get in touch via text. I've phoned VM today that after my broadband contract ends on Feb 3 that I won't be renewing. If you want to be on the safe side, email VMEquipmentCollections@actavo. ’s lowest prices for fibre optic broadband, TV and phone packages. Any remaining balance will be applied to subsequent bills until the. QuickStart, set up and connections. Forum Team. Naturally nobody turned up to collect the box and I've waited in all day. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Make sure you get proof of collection, in case VM claim they haven't received it, then charge for the unreturned equipment. You can actually return the equipment yourself rather than wait for the doorstep collection. Mon-Sat 9am-5pm. Full time People enjoy this job; Good employer;. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Step 3. Virgin sent us packaging initially but then contacted us and told us that they had a team in the area so not to use the packaging/post option. This is what’s known as being a member of the Distributor Take-back Scheme (Virgin Media Ltd 9585). You can find loads of helpful information on the Virgin Media support site. Posted 1:21:15 PM. I have recently left Virgin Media due to moving to an area where you have no presence. Gateshead. 1800 941 114. co. Options. It's easy to find the help you need for your broadband, home phone and mobile account on the go. Monday to Saturday: 9am – 9pm (Local time) Sunday: 10am – 7pm (Local time)Sorry to hear that the arranged collection was not complete and that you were charged for not returning the equipment on time. New equipment; Options. HistoryVirgin Media recollecting old equipment. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. Equipment Collections Representative Virgin Media. on 30-10-2022 08:03. Now you keep booking in dates to pick up the equipment then failing to pick it up, and to to. Anyone can find this group. 86Gary. Once you've got your equipment home, you may need some help setting it all up. Options. Virgin Media has launched its first 4K TV set-top box, offering four times the resolution of high definition broadcasts. Main menu; Bundles. I was assured that I would not be billed the £40 (I'm owed £72 as a. £25. If we do, we’ll either text or email you (from [email protected] to schiff content Accessibility Help . Terms and Conditions – Classic contracts – not available to customers entering into new contracts with us from 5 July 2022. co. Share with up to five family members. richardsch. Do feel free to call our team on 0345 454 1111 or 150 on your Virgin Media landline service, close to our opening time of 8am - to avoid longer call queues, if you want or need to discuss the pending visit with our team further. A quick call to VM customer service, who confirmed that generally VM dont send out technical staff, whether it be engineers, installers or technicians to pick up. Apply to Virgin Media jobs now hiring in Tilbury RM18 on Indeed. I made a collection booking for the return of my old TV box. Sign in . Full time People enjoy this job; Good employer. We know things can happen, and we're here to help put things right. As one of the UK’s largest businesses, we are powered by a epic, diverse and high performing. From £ 38 a month. £8p/m extra or included with Gig1 or Volt. happyhippo207 • 3 yr.